Yeah, I'm pretty pissed. I don't mind production delays, but no communication? Really, ten seconds is too long to ask for to hit "reply" to an email and type, "I'm behind, haven't forgotten you, sorry about that," and hit "send?" Speaking as someone formerly involved in sales and currently processing HUNDREDS of e-mails every day, that's ****.
Thanks for the tip about Warsenal.al, they look fantastic.